Mediation: Is virtual or zoom or in person mediation better?

Mediation offers significant benefits in legal cases, including saving time, money, and reducing emotional stress for parties involved. With the advent of technology, mediation can now be conducted both in-person and via Zoom, each presenting its unique advantages and challenges. This article explores the pros and cons of both methods to help attorneys and their clients choose the most suitable option for their case. Understanding these differences can aid in selecting the best approach for effective dispute resolution.

By Brad Nakase, Attorney

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In legal cases, mediation can save significant time, money, and emotional stress for the parties involved. Mediation can be conducted in person or via Zoom, each with its advantages and disadvantages. This blog post compares in-person and Zoom mediation to help attorneys and their clients choose the best option for their case.

Zoom Mediation: Pros and Cons


  • Convenience: Removes the need for travel, allowing participation from home or office.
  • Accessibility: Provides access to professional mediators regardless of location, expanding available expertise.
  • Cost-Effectiveness: Eliminates travel, accommodation, and venue costs.
  • Flexibility: Offers flexible scheduling, speeding up the process and reducing scheduling stress.
  • Safety: Keeps parties in separate rooms, avoiding direct contact, which is crucial when one party feels intimidated by the other.


  • Technical Challenges: Issues like poor internet connection or audiovisual problems can disrupt proceedings.
  • Lack of Personal Connection: Non-verbal cues and subtle nuances are harder to perceive, impeding trust and empathy development.
  • Distractions: Participants may face distractions in their environment, reducing focus and effectiveness of Zoom mediation.

In-Person Mediation: Pros and Cons


  • Physical Presence: In person mediation allows for direct, face-to-face interaction, fostering connection, trust, and accountability.
  • Non-Verbal Communication: Participants can observe and respond to non-verbal cues like body language and facial expressions.
  • Controlled Environment: Offers a distraction-free environment, free from the technical limitations of virtual platforms.


  • Logistical Challenges: Coordinating schedules, transportation, and venue arrangements can be complex.
  • Safety Concerns: Participants may feel uneasy about face-to-face sessions due to intimidation or control issues.
  • Costs: Involves additional costs for venue rental or travel, which can be prohibitive for those with limited financial resources.


Choosing between Zoom and in-person mediation depends on individual preferences, logistical factors, and the dispute’s nature. Both methods have unique benefits and challenges. Mediators must be proficient in both methods and offer each option to the parties. Ultimately, the best method depends on the situation. Mediation remains a valuable tool for resolving disputes and fostering positive outcomes, whether conducted virtually or in person.

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